Scheduling & Rescheduling

Quiet Environment Required

All live-session clients must attend from a quiet, private environment where they can focus and speak freely. This is non-negotiable. If the environment is not suitable for the work, the session will be rescheduled.

Driving & Multitasking

Please do not attend while driving, actively running errands, or multitasking in a way that prevents full participation.

Advance Notice for Changes

48 hours notice is preferred when cancelling or rescheduling a live session. A minimum of 24 hours notice is required for standard rescheduling. Requests made with less than 24 hours notice are considered late cancellations and are not automatically eligible for rescheduling. An exception may be granted at Hapii Sol’s discretion. Service purchases remain nonrefundable.

Late Arrivals

If you expect to be more than 5 minutes late, communicate as soon as possible. If you are more than 10 minutes late without communication, your session will be rescheduled.

Practicum Completion Window

The four Practicum sessions should be completed within approximately 10–12 weeks from the first session unless a different timeline is agreed in writing.

Office Hours Returning-Client Window

Office Hours is intended for periodic returning-client check-ins, not recurring weekly or biweekly support. In most cases, clients may book Office Hours again 60 days after their most recent Office Hours session.

If a genuinely time-sensitive or significant development occurs before the 60-day window, a client may request an earlier appointment. Earlier access is not guaranteed and is subject to Hapii Sol’s availability and discretion. Office Hours is not an emergency or crisis service. Clients who need more consistent support may be directed toward The Practicum or another appropriate offering.

The Guidance Note

The Guidance Note is asynchronous and therefore is not subject to the live-session environment or late-arrival policies.